Hello...your business name...how can I help you ?

Our Philosophy - The people we employ care.  We take great pride in providing a professional service for your business. As a new client we need to understand about your business.   This is done over the phone by one of our account managers. We will speak to you in detail about your requirements.

The Preparation - to make sure we have all the facts we ask you to complete a short document which gives us the vital information to answer your calls correctly. We need to know

1. What your company does ?
2. Who works there ? - Their details so that we can get telephone messages to them.
3. What you would like us to do with cold callers ?
4. What you would like us to tell your customers about why you aren't available ?
5. Other questions which enable us to handle your calls successfully.

The Service - we allocate a dedicated number for you to forward your incoming calls to. This means your telephone answering service is up and running on the same day. The  inbound calls are routed via the Cable & Wireless to ensure that your calls are handled by a reputable network. Your number can accept multiple incoming calls so that your callers will never hear the engaged tone.

Ongoing service - This is where we really start to work for your business. We answer all the calls in YOUR business name. Whether we are answering all your inbound calls or simply the overflow when you are busy you can rest assured that you won't miss these important calls.  We take your messages and pass them to you by email or text.  This leaves you free to go to see clients, finish a job, sort out paperwork or even take some time off knowing that your phone will always be answered.

As the calls are answered by real people not machines, you can be confident that are calls are handled with that personal touch.